Privacy policy

Travel Stay SA (“we”, “us”, “our”) operates an accommodation directory website. This policy explains how we collect, use, store, and protect personal information when you use our services.

1. Who we are

We provide a platform that helps travellers discover accommodation and contact properties directly. We are the data controller for information processed through this website in connection with that service, unless stated otherwise.

2. Information we may collect

• Account and contact details — for example name, email address, and telephone number when you create an account, subscribe to updates, or submit an enquiry to a property.
• Enquiry and booking-related information — dates, party size, and messages you choose to send to a listed property.
• Technical data — IP address, browser type, device information, and approximate location derived from IP (for example to show relevant regions), and cookies as described in our Cookie policy.
• Usage data — pages viewed, referral source, and interactions with search and listings, to improve the site and prevent abuse.

3. How we use your information

We use personal information to:

• Operate, maintain, and improve the directory and search experience;
• Deliver enquiries and messages you send to property hosts;
• Send service-related communications (for example responses to your requests);
• Analyse aggregated usage and fix technical issues;
• Comply with legal obligations and protect our rights and users’ safety.

We do not sell your personal information. Marketing emails, if any, are sent only where you have opted in or where the law allows, and you may unsubscribe at any time.

4. Legal bases (where applicable)

Depending on your location, we rely on one or more of: performance of a contract, legitimate interests (running a secure directory, analytics at an aggregated level), consent (for example optional cookies or newsletters), and legal obligation.

5. Sharing information

We may share information with:

• Listed properties — when you submit an enquiry, the details you provide are passed to the relevant host so they can respond.
• Service providers — hosting, email delivery, analytics, and security vendors who process data on our instructions.
• Authorities — when required by law or to protect rights, safety, and security.

Where data is transferred outside your country, we use appropriate safeguards as required by applicable law.

6. Retention

We keep information only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements. Enquiry logs may be retained for a limited period for abuse prevention and support.

7. Your rights

Subject to local law, you may have the right to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is consent-based. You may also lodge a complaint with a supervisory authority.

To exercise your rights, contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your account credentials.

9. Children

Our services are not directed at children under 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from children for this purpose.

10. Changes

We may update this policy from time to time. The “Last updated” date will change and, where appropriate, we will notify you by a notice on the site or by email.

11. Contact

For privacy questions or requests, please use our contact form or the channels published on this site.